PostNL builds a flexible data foundation and lowers MDM technology costs
30–40%
Lower MDM technology costs
Reported saving on MDM technology spend, worth hundreds of thousands of euros a year
1M+
Parcels handled per day
Across the PostNL delivery network
8M
Postal items handled per day
Mail volume governed by the same data foundation
8
Domain repositories
Migrating or being implemented at the time of publication
What PostNL achieved with EBX®
- 30–40% lower MDM technology costs, worth hundreds of thousands of euros a year, after consolidating on EBX®.
- A federated model that puts data ownership close to the processes where data is created, with eight domain repositories migrating to one shared platform.
- Faster, repeatable delivery: configurable applications and push-button releases reduced reliance on long development projects.
Improve data quality without losing control of cost or change
As e-commerce demand expanded, PostNL was evolving from a postal operator into a customer-centric logistics company. That shift required more complete customer profiles, fewer duplicated records and a stronger data foundation for new services, regulatory requirements and cloud migration.
PostNL also wanted business teams to change master data applications quickly while retaining governance. Its existing landscape made customer and partner data harder to manage consistently and contributed to process inefficiency and invoice errors.
Why PostNL chose EBX®
- Lower total cost of ownership: consolidating fragmented MDM tooling on one platform cut technology costs by 30–40%.
- Business teams can change applications quickly while governance stays intact, thanks to a model-driven, configurable platform.
- Multi-domain by design: customer, partner and operational data governed as shared domain repositories rather than separate point solutions.
- A partner with a repeatable method: Systemation’s accelerators and automated deployment framework made delivery predictable.
“The choice for EBX software was a no-brainer from a cost point of view. With the solution, we save 30 to 40 percent on MDM technology costs. This involves hundreds of thousands of euros per year.”
— Thijs Bult, Head of Data Foundation and Governance, PostNL
Domains, architecture and impact
Domains mastered
- Logistics and address data: postal codes, distribution routes, sorting-centre identifiers and delivery-point locations
- Customer and business partner: commercial client profiles, service contracts and billing entities
Architecture and integration
- One multi-domain EBX® engine replaced maintenance-heavy legacy MDM tooling
- A central data hub feeding sorting-centre routing software and customer-facing tracking portals
- Delivered with Systemation’s development accelerator and automated deployment framework
Scale and financial impact
- 30–40% lower MDM technology costs, worth hundreds of thousands of euros a year
- 1M+ parcels and 8M postal items a day for almost 9M addresses
- Eight domain repositories migrating to the shared platform
A federated model supported by reusable delivery frameworks
Select and model the platform
Accelerate repeatable delivery
Migrate domain repositories
Move ownership toward the business
Lower cost, simpler operations and stronger adoption
Lower technology cost
Operational improvements
Faster delivery
With EBX and Systemation, PostNL made data management easier for business users—accelerating adoption while reducing MDM technology costs by 30–40%.
Metrics and implementation details are drawn from the PostNL partner success story published in 2022 during the TIBCO period. EBX® is now developed by ON EBX, a Cloud Software Group business unit. Figures describe the state at the time of publication.
Published on onebx.com 30 October 2026 · Source case study 2022
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