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ON EBX › Customer success
How customers excel working with ON EBX
The ON EBX Customer Success Program is your trusted advisor on the journey. It brings the right ON EBX expertise at the right time to foster best practices, drive innovation, and help you get the most out of your ON EBX capabilities.
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ON EBX customer success
A trusted advisor, not a delivery team
The right guidance at the right time
Customer Success complements, and does not replace, the professional services delivered by our implementation partners or your own team. Our experts engage at key moments in your journey to advise, review, and share best practices, so your implementation team can deliver with confidence.
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Training and enablement
Training and enablement
A training specialist helps you assess your training goals, and pre-packaged sessions help your team adopt what is new.
What you get:
- Assessment of your training goals
- A training roadmap for your team
- Pre-packaged enablement sessions
- Product enablement, such as adopting the latest features
Project initiation and quality assurance
Project initiation and quality assurance
Guidance when you onboard additional ON EBX capabilities, and when your team or partner deploys, upgrades, or enhances ON EBX.
What you get:
- Guidance on your project architecture
- Guidance on your project plan
- Architectural best practices for deployments
- Best practices for upgrades and enhancements
Architecture reviews and advanced troubleshooting
Architecture reviews and advanced troubleshooting
Expert assessments of your implementation, and advanced help in critical situations.
What you get:
- Architecture reviews with scored observations and recommendations
- Health checks against ON EBX best practices
- Advanced troubleshooting in critical situations
- Liaison with Product Support and Engineering
Center of Excellence
Expert advice for today and tomorrow
Get access to an architect who advises on the best use of ON EBX in your existing and future use cases.
- Access to an ON EBX architect
- Advice on the best use of ON EBX in existing use cases
- Guidance for future use cases
- Best practices and governance frameworks
- Knowledge transfer with your team or partner
Center of Excellence
Explore the Customer Success Program
Download the ON EBX Customer Success Program guide to see how our experts bring the right guidance at the right time, alongside your implementation partner or team.
Download the program guide
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